This agreement applies between you, the user of this website, and Anatomy of Marketing Training Pty Ltd (“we”, “us”, “our”), the owner and operator of:
- https://anatomyofmarketing.training
- https://hub.anatomyofmarketing.training
By using these websites or enrolling in any of our courses, you agree to comply with these Terms and Conditions. If you do not agree, you must stop using the websites immediately.
Our services are for individuals aged 18 and over. Corporate enrolments must be placed by an authorised representative.
All course content, videos, workbooks, templates, frameworks, and digital materials are the intellectual property of Anatomy of Marketing Training Pty Ltd or our licensors.
You may use these materials for personal learning only and must not copy, record, distribute, or share them without written permission.
A binding agreement is formed once payment is received and a confirmation email is issued. Access to the course will be granted once payment has been processed, unless otherwise specified.
Continued access and certification are conditional on full payment of all fees.We reserve the right to reschedule or substitute facilitators if necessary while ensuring course quality is maintained.
Payments are processed securely via Stripe in AUD or USD. You are responsible for any bank or currency-conversion fees.
We want you to be fully satisfied with your course. If you are not, you may request a refund under our Customer Guarantee as follows:
- You must have attended or completed all required sessions.
- Refund requests must be made in writing to connect@aom.training within 30 days of course completion.
- Requests must explain where expectations were not met.
- Approved refunds will be processed within 30 days and returned via the original payment method.
Refunds cover course fees only and exclude any third-party transaction costs.
Full Policy Available: The complete Customer Guarantee & Money-Back Policy is available on request by emailing connect@aom.training.
Anatomy of Marketing Training Pty Ltd is committed to providing a learning and working environment free from discrimination, harassment, or bullying.
All staff, facilitators, contractors, and learners must treat others with respect and fairness regardless of gender, age, disability, race, ethnicity, religion, or any personal characteristic.
We do not tolerate harassment or discriminatory behaviour in any form, whether during live sessions, community discussions, or written communication. Violations may result in removal from the programme or termination of employment or contract.
Full Policy Available: The complete Equal Treatment Policy is available on request by emailing connect@aom.training.
We are committed to ensuring equal access for all learners. If you have a disability or learning difference, please contact connect@aom.training before or during your course to discuss reasonable adjustments. Examples include additional time to complete activities, captioned video materials, or alternative formats for resources.
We review our digital materials regularly to ensure accessibility and inclusion.
Full Policy Available: The complete Disability Inclusion Policy is available on request by emailing connect@aom.training.
All learners and staff should maintain healthy, safe online practices, including:- Taking short breaks every 20 minutes and longer breaks each hour.
- Maintaining good posture and a comfortable working environment.
- Staying hydrated and reducing eye strain
Participants are expected to:
- Join sessions punctually and participate respectfully.
- Maintain confidentiality and professionalism in online discussions.
- Keep login details secure and avoid sharing passwords.
Misuse of our learning platform, including disruptive or inappropriate behaviour, may lead to suspension or removal.
Full Policy Available: The complete Digital Health & Safety Policy is available on request by emailing connect@aom.training.
We welcome feedback to help us continuously improve our programmes. If you have a concern or complaint about any aspect of your experience, please email connect@aom.training.
Our process:
- We will acknowledge your complaint within 5 working days.
- We will review and respond within 4 weeks, after investigating the issue.
- If you remain unsatisfied, you may appeal to a senior representative for a final review.
All complaints are handled confidentially and fairly.
Full Policy Available: The complete Complaints Policy and Procedure is available on request by emailing connect@aom.training.Your privacy is important to us. Please refer to our separate Privacy Policy and Cookie Policy for full details on how we collect, use, and store personal information. These are available at:
- https://anatomyofmarketing.training/privacy-policy
- https://anatomyofmarketing.training/cookie-policy
To be eligible for a certificate or CPD recognition, you must meet the stated course requirements, including attendance, completion of coursework, and full payment of fees. Certificates may be withheld in cases of non-compliance, plagiarism, or misconduct.
To the fullest extent permitted by Australian law, Anatomy of Marketing Training Pty Ltd shall not be liable for indirect, incidental, or consequential losses arising from use of our services or websites. Our total liability shall not exceed the total amount paid for your course in the 12 months preceding the claim.
We are not liable for any delay or failure to deliver services resulting from events outside our reasonable control, including natural disasters, system failures, or government restrictions.
These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales.
